Frequently Asked Questions

Answers to the most frequently asked questions about the Insinkerator Food Waste Disposer, MultiTap and Hot Tap



Insinkerator Hot Tap – Frequently Asked Questions    

What electrical rating is the NeoTank?

  • 1.3KW. This can be installed on a standard electrical circuit drawing 5.6 amps and comes with a 3-pin plug.

How many litres does the Neo Tank have?

  • 2.5 Litre stainless tank

What size is the NeoTank?

How long is the warranty for the NeoTank?

  • 2 Years from installation

Is the tank under line pressure?

  • No, Insinkerator Neo Tanks are not under constant line pressure like other water heaters, they are open to atmosphere.


What should I do with my Neo Tank if it's not being used for an extended period of time (several months)?

  • Simply press and hold the power button for 3-5 seconds to put the system on stand by mode. This will have the power button pulsing on and of until turned back on.


How hot does the water get?

  • Our Neo Tank can be adjusted from 88 – 98 degrees C


How long does it take for a Neo Tank to heat up?

  • Approx. 12 – 15 minutes from cold


Neo Tank’s button flashing on the screen and it’s not heating. What can I do?

  • Press and hold the flashing button for 3-5 seconds to activate the unit. You can adjust the temperature using the up and down arrow on the black screen.

The water flow is really slow. How can I fix this?

  • Replace the water filter cartridge and clean the aerator on the end of the spout


Where is the serial number for the NeoTank?

How many types of HotTaps are there?

What bench hole size do I need for the HotTap?

  • 35 – 38mm


How often do I need to change the filter?

  • Every 6 – 12 months depending on usage. - Approx. 7500 litres of usage per cartridge


Can I change the filter myself?

  • Yes, you can. Simply follow the guide.

Where can I buy filters?


Where can I buy a HotTap?