Insinkerator Hot Tap – Frequently Asked Questions    

• What electrical rating is the NeoTank? 

• How many litres does the Neo Tank have?

• What size is the NeoTank?

• How long is the warranty for the NeoTank?

• Is the tank under line pressure?

• What should I do with my Neo Tank if it's not being used for an extended period of time (several months)?

• How hot does the water get?

• How long does it take for a NeoTank to heat up?

• NeoTank’s button flashing on the screen and it’s not heating. What can I do?

• The water flow is really slow. How can I fix this?

• Where is the serial number for the NeoTank?

• How many types of HotTaps are there?

• What bench hole size do I need for the HotTap?

• How often do I need to change the filter?

• Can I change the filter myself?

• Where can I buy filters?

• Where can I buy a HotTap?

What electrical rating is the NeoTank?

• 1.3KW. This can be installed on a standard electrical circuit drawing 5.6 amps and comes with a 3-pin plug.

How many litres does the Neo Tank have?

• 2.5 Litre stainless tank

What size is the NeoTank?

How long is the warranty for the NeoTank?

• 2 Years from installation

Is the tank under line pressure?

• No, Insinkerator Neo Tanks are not under constant line pressure like other water heaters, they are open to atmosphere.

What should I do with my Neo Tank if it's not being used for an extended period of time (several months)?

• Simply press and hold the power button for 3-5 seconds to put the system on stand by mode. This will have the power button pulsing on and of until turned back on.

How hot does the water get?

• Our Neo Tank can be adjusted from 88 – 98 degrees C

How long does it take for a Neo Tank to heat up?

• Approx. 12 – 15 minutes from cold

Neo Tank’s button flashing on the screen and it’s not heating. What can I do?

• Press and hold the flashing button for 3-5 seconds to activate the unit. You can adjust the temperature using the up and down arrow on the black screen.

The water flow is really slow. How can I fix this?

• Replace the water filter cartridge and clean the aerator on the end of the spout

Where is the serial number for the NeoTank?

How many types of HotTaps are there?

• 5 x taps that all have the same Neo Tank and filter.

• Different colours available on selected tapware - https://www.insinkerator.co.nz/instant-hot-tap/

What bench hole size do I need for the HotTap?

• 35 – 38mm

How often do I need to change the filter?

• Every 6 – 12 months depending on usage. - Approx. 7500 litres of usage per cartridge

Can I change the filter myself?

• Yes, you can. Simply follow the guide.

Where can I buy filters?

• https://www.insinkerator.co.nz/store/hot-tap-parts-store/

Where can I buy a HotTap?

https://www.insinkerator.co.nz/where-to-buy-1521761099/hot-tap-where-to-buy/